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Effortless claims management
Submit and manage your claims online quickly and securely, 24/7. We’ve streamlined the claims process through our Member Area to save you time and hassle.
- Submit Claims Online: Easily file your claims in just a few clicks.
- Track Claim Status: Check how your claim is doing anytime.
- View Claims History: Look up and download your past claims whenever you need.
- Download Documents: Grab any claim forms or policy docs you need.
- Snap a photo or attach a receipt file from your practitioner.
- Make sure everything looks good before you send it.
- Hit submit and you're done!
Using either the Member area or App you can:
Submitting a claim is simple:
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Renew online
We’ve made renewing your policy seamless and stress-free. Your policy may automatically renew. If payment is required before renewal, we’ll let you know. Want to review or update your details before renewal?
- Access all your renewal details in one place.
- Review Your Cover: Check your current policy details, including any price or benefit changes.
- Increase or Decrease Your Cover: Compare specific plans and adjust to suit your needs.
Once you login to your Member area you can:
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Wondering If you’re covered?
Check your cover instantly for everything from GP visits to scans, hospital stays, and procedures. Our Cover Checker tool makes it quick and easy to understand what’s included in your plan.
Got a question?
You can easily check your cover for treatment or a procedure in hospital in your Member Area or your Laya App, and get an instant confirmation of cover.
When you check your cover for a procedure online you will need the following items:
- The name of your consultant
- The hospital you’ll be going to
- The procedure code (your Consultant will be able to give you this)
Please note that there are a small number of procedure codes that cannot be confirmed online. You can contact our team to confirm cover in this instance.
You can easily update your bank details in your secure Member Area.
Updating bank details for receiving claims
To update the bank account that any eligible claims due to you are paid into, please follow the below instructions:
- Log in to your Member Area
- Under the section “My Claims, select “Claims bank details”
- Update your account name and IBAN
Once you have provided these bank details, we will pay your claims directly into this bank account.
Updating direct debit/bank details for paying for your policy
To update the payment method that you use to pay for your policy, please follow the below instructions:
- Log in to your Member Area
- Under the section “My cover”, select “My payment info”
- Update your account name and IBAN
You can check your cover for day to day expenses like GP visits, physio appointments and more in your Member Area or Laya App.
Once you’ve logged in, select “Check cover”, followed by “Everyday expenses”.
You can then check your cover for day to day expenses.
You will receive your renewal pack via email or post with all the relevant documentation at least four weeks before you're due to renew.
If you are happy with the details of your renewal as outlined in the documentation you receive, your policy will automatically renew. You don’t need to do anything.
If you would like to review your policy or make changes, you can log in to your Member Area, where you’ll be able to compare your existing scheme with different options.
Please note that only the main member can make changes to the policy at renewal.
- If you pay by cheque or card annually you will need to log into your secure Member Area and make a payment.
- If you need to find the amount due for your renewal, you can find it easily in the Policy Documents section of your Member Area. Expand the “renewal documents” section and select Member Cert. The amount due is shown on your member cert.
If you cancel the auto renewal of your scheme membership and have a break in cover longer than 13 weeks, you and your dependents will be subject to waiting periods for pre-existing conditions, LCR loadings if over the age of 34 and may impact your eligibility to claim on benefits.
Simply download your Laya App or submit a claim through your Member Area.
You can now submit your claims for everyday medical expenses through the App or online at any point during the year - 24 hours a day, 7 days a week. It is really easy to use. It works by allowing the main member on your policy to take a photo of your receipt using a phone and submitting it through the App.
Things like GP visits, alternative therapies, physiotherapy and more.
Follow these simple steps to make a claim using the Laya App or online through Member Area.
- Download the Laya App or go online and claim through Member Area
- Log in using your Member Area log in details. (New to Member Area? Register here)
- Tap "Submit a Claim"
- Take a photo of your receipt or else choose a photo from your gallery and click "next"
- Fill in a few details about what the receipt is for and submit your claim
- You will be notified when your claim has been processed.
Please note:
- For all out-patient receipts sent Via post, receipts must be sent to : Laya Healthcare, PO BOX 12679, Dublin 15
- Members can claim on receipts once they are submitted to us within twelve months from the end of your policy year. If your receipts are not received within this timeframe, your benefits will not be paid
- All receipts must be on stamped or headed paper, and should clearly display the name of the patient, cost incurred, treatment type and date of visit
- An excess may apply, depending on your level of cover
- We will pay fees and charges for treatment, services and facilities that are reasonable and customary and only up to the limits shown in the Benefit Table. By reasonable and customary we mean that what you are charged for and how much you are charged is not more than what the majority of our other members of the schemes are charged in Ireland for similar treatment services or facilities.
- Please keep all original receipts in case the image sent is not of sufficient quality
You can easily update your home address, phone number or email address in your secure Member Area.
No problem.
You can simply select "Forgot password?" in the Member Area log in screen. You'll be asked to enter the email address that you registered with.
You have the right to cancel your membership of the scheme by writing to laya healthcare within 14 days from when your policy renews. We will give you a full refund of any money you have paid us as long as you have not made any claims on this renewed policy.
Only the main member on the policy can cancel the policy.
If you need to cancel your policy on renewal, please follow the below instructions.
Log in to your secure Member Area and follow the below steps:
- Please send us a message on the contact us page on the website.
- If you choose to send us a message, please:
- Enter your details in the boxes provided
- Select “Renewal” from the category dropdown
- Select “Cancelling My Policy” from the subcategory dropdown
- Enter the cancellation date from the renewal dates provided
- Select the Reason you are cancelling from the dropdown menu
Your member number can be found on your membership certificate, in your Laya App, or in your Member Area.
Please note that we no longer issue physical membership cards.